Tuesday, March 15, 2016

Terms and Conditions

How many of us go through the hustle of reading that very verbose document detailing conditions for a service before clicking accept?
Well, I know I don't bother. All I want to do is download and use an application or subscribe to a service and I'm expected to read some 100 page (no kidding, those documents are so lengthy) document about the conditions for use of an application or service?

I've always known I should bother, but I never got round to bothering. Now, I know I should really definitely bother.

Last week, I decided to subscribe to an internet bundle on my cellular phone. I enter the short code, and I see there are unlimited bundles. These bundles are valid only at night (middle of the night). So I'm thinking, why not subscribe to the unlimited bundles, use my cellular phone as a hotspot and download all the stuff I want to download on my laptop. All I have to do is not sleep. Great idea, or so I thought. I knew something was wrong when I was asked to confirm, and the message read, "confirm purchase... terms and conditions apply". Warning bells should have been ringing because none of the bundles ever added that clause, "terms and conditions apply". The daily bundles didn't have it, neither did the weekly or monthly bundles. Only the unlimited bundles had that clause.

I subscribe, and I start downloading. Somewhere inside me though, I felt it was too good to be true. I kept checking my account balance, only to realise I wasn't being charged from the internet bundle I had subscribed to, but was being charged from my main account.
I am angry. I disconnect and decide to call customer service in the morning. But then I remember the clause (terms and conditions apply), so I reconnect and go online to read the terms and conditions.

What did the t's and c's say? Well, the unlimited bundle is worth 3GB (how 3GB can be described as unlimited beats me) and it was designed for those living in remote areas with limited (2G mostly) cellular network coverage. To use the unlimited bundle in the city, the network mode selected on the cellular phone should be 2G (Edge). I had been browsing with high speed (3G) all that time. I went back to sleep, and did not bother calling customer service when I woke up (what's the point).

Now, I have resolved to bother to read all terms and conditions before I accept. If it's too lengthy and I feel I can't read, I won't accept or subscribe.

4 comments:

  1. blessings....
    Hope all is well with you body, mind and spirit.
    I have to say that I am one of those people that read through. Though you are right they are long and tedious.

    peace.
    Rhapsody
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    “The highest education is that which does not merely give us information, but makes our life in harmony with all existence”-Rabindranath Tagore

    ReplyDelete
    Replies
    1. I am blessed Rhapsody, hope you are well.
      They are just way too long, but I have resolved to make it a point to read every single word.

      Delete
  2. Hi,

    Lol...They cunningly write the T&Cs in very small, fine print, knowing full well that the human vision naturally gets fatigued at the sight of clustered words.

    I read carefully too.

    ReplyDelete
    Replies
    1. hahahahaha... fatigued or not, henceforth, I'll read all that fine print (I have so learnt my lesson).

      Delete